At HÄSTKO, we believe that trying on your own is much more comfortable. Therefore, we have decided to offer free shipping and returns to a relay point with no minimum purchase. The delivery address must be within the UK. You are then free to keep or return all or part of your order. Isn't life great? For more information, take a look at our delivery and returnconditions .
In practice, your package is shipped the same day or at the latest the next working day. We promise that any order placed from Monday to Thursday before 9am will be processed the same day; after 9am, it will be processed the following day. For more information, please see our delivery and returnsconditions.
Our partner colissimo is generally very reliable and ensures a fast delivery in 2 or 3 working days. For an order placed on Monday before 9am, you should receive your package on Wednesday. For more information, have a look at our delivery and returnconditions.
Colissimo guarantees the delivery time for 40 international destinations, here is the list of these countries and the time needed for shipping. You can of course send your parcel to any other country in the world, but La Poste will not commit itself on the delivery time.
Germany : 3 to 5 days Australia : 5 to 9 days Austria : 3 to 4 days Belgium : 3 to 4 days Bulgaria : 5 to 7 days Canada : 6 to 10 days China : 5 to 10 days Cyprus : 5 to 8 days South Korea : 5 to 7 days Croatia : 4 to 7 days Denmark : 4 to 5 days Spain: 3 to 7 days Estonia: 6 to 7 days Finland: 4 to 5 days Greece: 5 to 7 days Hong Kong: 5 to 7 days Hungary: 5 to 6 days Ireland: 4 to 5 days Iceland: 4 to 5 days Italy: 3 to 5 days Japan: 5 to 6 days Latvia: 6 to 7 days Lithuania: 5 to 6 days Luxembourg: 3 to 4 days Malta: 4 to 5 days Norway: 6 to 7 days Netherlands: 3 to 4 days Poland: 5 to 6 days Portugal: 4 to 9 days Czech Republic: 4 to 5 days Romania: 4 to 6 days United Kingdom: 3 to 5 days Singapore: 5 to 6 days Slovakia: 4 to 5 days Slovenia: 5 to 6 days Sweden: 4 to 6 days Switzerland: 3 to 4 days Thailand: 5 to 8 days USA: 5 to 8 days Vietnam: 5 to 8 days
EXCHANGES & RETURNS
You don't like the product? No problem! You have 30 days to return it.
To request your return, simply go to theexchanges & returns page. We will exchange the item or refund you according to your choice, as soon as we receive and examine your package. Products must be new, unworn, unstained and undamaged. Items that have been through the washing machine will not be accepted. The hygienic adhesive protection must be intact in panties and boxers. For more information, take a look at our delivery and returnconditions.
At HÄSTKO we want to be very responsive. This is our priority! In general, we process requests within a maximum of 5 days.
PAYMENT AND ORDERING
Don't worry! Send us a message via the contact page. We will come back to you very quickly to modify your order with you.
If you want an invoice for your online purchase, please write to us via the contact page. We will send it to you by email as soon as possible.
On our HÄSTKO.com website, the URL of the "http://" page becomes "https://", with the addition of the "s" for "Secure", and a closed padlock may also appear in your browser window. This proves that our site is secure.
During payment, in addition to the traditional visual cryptogram (generally a three-digit code located behind your card), you can validate your online payment by a second step. Usually by entering a code that is sent by your bank just after the payment. Most of the time it is a code sent by SMS that you have to enter to confirm your order. Sometimes you also have to open your bank's application on your smartphone to validate the transaction.
To consult the government's recommendations and check that a website is secure, go to this page.
Our No.37 bra has an excellent support. Its design has been thought for high impact sports like running, horse riding, Crossfit®... but also for all other sports like dancing, hiking, biking, climbing, skiing ... we know your imagination has no limits!
Do you like horse riding, cycling, motorcycling? Tired of the traditional shorts and the "layer" effect between the legs? The Pantys (No. 23and 98) and the Boxer No.52 can be used in combination with the Ridingpad® for all saddle sports.
No saddle on the horizon?The Pantys (No. 23 and 98) and the Boxer No.52 can be worn without the Ridingpad®. This is a small revolution in comfort! The seamless edges and the 3D Senselast material® ensure a second skin feeling. Perfect for moving, sweating, or even just being comfortable!
It's simply a question of design. Panty no. 98 is slightly more indented than no. 23, which is a bit more "shorty". But the difference is very subtle, it's a matter of 1 cm. There is no difference in terms of technical features (the Ridingpad® compatible system is the same). The Panty no. 23 has more velvet touch material, hence the price difference.
Absolutely. At HÄSTKO we are aware that we are all different and that we all have our preferences. We are already working to expand the range and offer a whole range of underwear, tops and bottoms, with cuts, sizes, shapes, colours and materials that will suit all body types!
When? It will take a little patience. In general, from the idea to the realization, it takes almost 1 year! Especially at the scale of our startup.
Yes, that's right. We have developed the RIDINGPAD® according to the positioning of the ischiums, including measurements of many morphologies, men and women, in collaboration with a specialist osteopath.
Every brand sizes differently. Here is our size guide:
Still in doubt? Come and chat with us live, we are often online behind our screens to answer you. The livechat is at the bottom right of your screen.
Our entire underwear collection is machine washable at 30°C. Even the RIDINGPAD®! One less thing to worry about every day. Be careful: make sure you separate the light colours from the dark ones. And above all, no tumble dryer.
We will be transparent. But it's a long story. We had a dream: to produce in France. Unfortunately, we soon discovered that this would not be possible. In France, we are the kings (queens!) of fine lingerie. An unrivalled know-how. But what's wrong with that?
Unfortunately, French factories only know how to use sewing to assemble the materials. French professionals are not equipped and trained in new techniques such as thermo-welding, laser or 3D printing, which allow to rethink the edges, the construction, and the assembly of underwear. After more than 2 years and hundreds of prototypes, travelling all over the world, we finally met the right team in China and Croatia. And it didn't cost us less, believe us! Producing there meant surrounding ourselves with interpreters and travelling frequently. Now we have discovered the opportunity to produce the next collections in Europe. We are looking forward to it. Because at HÄSTKO, the world is more important than anything else.
HÄSTKO sounds Swedish. It's pronounced "Est", like Eastern France, and "Co", like coconut. And yet, it's French! Josephine, one of the co-founders, has always had a very special personal connection with Sweden. But it is in France, in Chamonix-Mont-Blanc, that we are based. The mountains win you over!
The 2 founders are very committed to act for the planet. For example, they wanted the packaging to be made without any plastic. The packaging is 100% sugar cane. It is industrially compostable, which means that it can be collected by municipalities equipped to make it compostable at high temperature. The Nordic countries are very advanced on the subject. In France, it is still necessary to throw the small bags in the household waste.
Not at the moment. But keep your eyes open! If you think (after having read about HÄSTKO) that your talent is missing in the team, please send us an unsolicited application via the contact page. Don't forget to personalise your application, it's important for us!