From online sales to the first store
S ince its launch in 2019, the young startup has made a point of defining proximity to customers as the number 1 priority. Thanks to its availability, in particular via livechat and telephone, the brand has experienced a dazzling growth in sales via the Hästko website. .com. The team, in the flesh behind their screens, offers advice to everyone to choose the right size according to their morphology. Free returns make it possible to break down the barrier of online shopping: customers can thus try on their lingerie in their "home sweet home" without any hindrance. Aware of everyone's preferences, and the importance for some women to still touch and try before buying, it was only natural that the founders seized the opportunity to open their very first boutique close to Chamonix Mont -White, where the brand was born.
A real concept store
More than a store, the brand offers a preview of the prototypes under development. Thus, several new cuts and colors will see the light of day by the end of 2023. From fitting to testing, it is a way for the founders to gather the opinions of customers in order to continue research and improve the products. The founders, Joséphine and Aurélie, voluntarily insisted on integrating the development office into the heart of the store: A simple window separates the sales and fitting area from the design offices, which makes it possible to stay as close as possible to the women and their sports issues.
High season hours :
Monday to Friday: 10 a.m. - 1 p.m. / 2 p.m. - 6 p.m.
Saturday: 10 a.m. - 1:30 p.m. / 3 p.m. - 7 p.m.
Low season hours :
Monday to Friday: 10 a.m. - 1 p.m. / 2 p.m. - 6 p.m.
