RETURNS AND EXCHANGES POLICY

Wrong size? Not quite right for you? No problem.

  • You have 30 days from receipt of your order to register your return.
  • Items must be new, unworn, unwashed, and returned with their original labels and protective elements.
  • The original packaging must be included. Returns without the original pouch may be refused or subject to a repackaging fee deducted from the refund.
  • Choose between an exchange, a refund, or store credit with an additional 10% added.
  • Mainland France: free returns.
  • Other countries: return shipping costs are your responsibility, except in the case of an exchange.
RETURN PORTAL

RETURNS POLICY

1. RETURN PERIOD

You have 30 calendar days from the date you receive your order to submit a return request.

For orders placed between 15 November and 31 December inclusive, this period is extended to 60 days from the date the order is received.

Once the return request has been submitted, the parcel must be sent without undue delay and no later than 14 days after the return has been declared.

2. REGISTERING A RETURN

All return requests must be registered through our returns portal using your order number and the email address used when placing the order.

Through the portal, you may select one of the following options:

  • an exchange for another size or model;
  • a refund to the original payment method;
  • store credit equal to the value of the returned item, plus an additional 10%.

The options available may vary depending on the delivery country, the items being returned and stock availability.

3. CONDITIONS FOR ACCEPTANCE

To qualify under our commercial returns policy, items must be returned:

  • in new condition, unworn except for trying on, and unwashed;
  • free from odours, stains, marks, hair or any signs of use;
  • undamaged and unaltered;
  • with all original labels, accessories and protective elements;
  • must be returned in their original packaging.

Items may be tried on to check their size and fit, but must not have been worn during a sporting activity or for an extended period.

Underwear must be tried on over your own underwear. Any hygiene protection or protective strip attached to the product must remain intact.

Sale items, discounted items and items purchased from the Archives section may be returned under the same conditions, unless otherwise expressly stated before purchase and subject to applicable statutory rights.

HASTKO reserves the right to refuse a return made outside the terms of its commercial returns policy or to apply a deduction reflecting any loss in value caused by handling beyond what is necessary to assess the nature, characteristics and size of the product.

4. RETURN COSTS

Mainland France

Returns for exchange made from mainland France are free of charge when using the prepaid return label provided through our returns portal. Return for refund will generate some costs deducted from the amount credited.

Other countries and territories

For returns made from another country or from a territory outside mainland France, return shipping costs are the customer’s responsibility.

The applicable amount is displayed on the portal before the return request is confirmed.

Any customs duties, taxes or administrative fees associated with the return are also the customer’s responsibility, unless the return is due to an order preparation error or a defective product attributable to HASTKO.

5. EXCHANGES

Exchanges are subject to availability at the time the return is processed.

If the requested size or model is no longer available, you may be offered one of the following options:

  • a refund to your original payment method;
  • store credit;
  • another available item.

Any difference in price between the returned item and the new item will be displayed on the portal before the exchange is confirmed.

The replacement item will be dispatched once the returned item has been received, inspected and approved.

6. REFUND

Each returned item is inspected upon receipt.

Once the return has been approved, the refund will be issued to the payment method used for the order. No additional fees will be charged for the refund.

When exercising the statutory right of withdrawal, the refund will be issued no later than 14 calendar days after the date on which HASTKO is informed of your decision to withdraw.

HASTKO may withhold the refund until the returned items have been received or until proof of shipment has been provided, whichever occurs first.

For returns made solely under our 30- or 60-day commercial returns policy, after the statutory withdrawal period has expired, the refund will be issued within a maximum of 14 calendar days after the return has been received, inspected and approved.

The time required for the refund to appear in your account will then depend on your bank or payment provider.

7. STORE CREDIT

When you choose store credit, it will be equal to the price paid for the returned items, with an additional 10% added.

Delivery charges, taxes, customs duties and any other costs associated with the order are not included when calculating this additional amount.

Once issued, the choice of store credit is final. It cannot subsequently be converted into a monetary refund, unless otherwise required by law.

8. DEFECTIVE ITEMS OR ORDER ERRORS

If you have received a defective or damaged item, or an item different from the one ordered, please contact us at hello@hastko.com before returning it.

Please include:

  • your order number;
  • a description of the issue;
  • photographs clearly showing the item and the defect concerned.

Once the information has been reviewed, HASTKO will provide you with the appropriate return instructions. Return and reshipping costs resulting from an order preparation error or a product confirmed as defective will be covered by HASTKO.

This procedure does not affect your rights under any applicable statutory guarantees.

9. REFUSAL OF A RETURN

A return may be refused, in particular when:

  • the request was submitted after the applicable return period has expired;
  • the item has been worn, washed, stained, damaged or altered;
  • the labels, accessories or hygiene liners have been removed;
  • the original packaging (pouch) is not included with the return;
  • the item shows signs of use beyond simply trying it on;
  • the returned parcel does not allow us to identify the order concerned.

If a return cannot be accepted, our customer service team will let you know the reasons for the refusal and, where applicable, how the item can be sent back to you.

10. CONTACT

For any questions regarding a return, exchange or refund:

hello@hastko.com

HASTKO / MOGO ACTIVEWEAR
336 Route du Nant Jorland
74310 Les Houches
France